Saturday, July 25, 2009
My Frustration with Home Printing
I'm so frustrated with HP. A few years ago, I bought our HP Officejet 6210 All-in-One. It was missing ink cartridges, worth around $50. HP Support replaced them, but I had to buy cartridges in the mean time.
On March 1, the printer quit working because the under-used color cartridge presumably dried up. I rarely print color documents on this printer, why should I have to have a color cartridge to print a 'black cartridge only' document? I replaced the cartridge and printing resumed.
Today I got a message that the color cartridge is "not intended for use in this printer"; the same cartridge that has been installed since March, that I used last week to print two pages of business cards. Again, I cannot print black and white documents.
After a little bit of research, I learned that the cartridge had a warranty, which expired in February of 2008. I don't think I even owned the printer cartridge in February of 2008, but even if I did, the receipt is long gone.
With older printers, I used to buy aftermarket print cartridges, but I had problems with print heads clogging. So I bought two printers, one for photos and one for documents. I stuck to buying the overpriced name-brand cartridges and I had relatively few issues for quite awhile.
What I've found though, is that if you don't use your printer frequently, and you don't store it in a temperature-controlled, humidity-controlled, dust-controlled environment, you end up throwing away money on these print cartridges.
So I'm switching back to buying aftermarket cartridges. Gone are the days where I worried about fading photos, clogged print heads, or banding. I'm sending my photos to Target Photo, or Walgreens, or Shutterfly. Really important documents can be sent to FedEx OfficeSM Print Online(formerly Kinko's).
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